Author Topic: Blockchain.info issue accessing wallet! Please Help  (Read 590 times)

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Offline fudicatorTopic starter

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Blockchain.info issue accessing wallet! Please Help
« on: June 11, 2017, 08:01:27 AM »
PLEASE ASSIST
 
On 13th of March 2014, I created a Blockchain virtual wallet. When creating the wallet, I was given a 12 word passphrase which can be used to access my wallet. I was not asked to provide an email address or password. I was instructed by the website that the 12 word passphrase is all that was required to access my wallet. I recorded the passphrase both on paper and electronically, checking and double-checking I recorded it correctly. I also recorded my bitcoin address (the 34 letter alphanumeric code). After successfully purchasing bitcoins from a reputable broker, I then transferred my bitcoins to my virtual Blockchain wallet. I then logged in/logged out a number of times to ensure the bitcoins was in the wallet.
 
3 years later, I tried to access my wallet. First thing I realised was the login process had changed. I now required a username and password, and wallet ID. The recovery process of obtaining my wallet ID was not accepting my 12 word passphrase. I emailed support advising of the situation and they provided me the legacy passphrase website;

blockchain.info/wallet/forgot-password?guid=

I tried my passphrase again, checking and double-checking I’ve input it correctly, however I kept receiving this error: “URIError: URI malformed”.. I originally thought maybe I recorded it incorrectly, so then tried altering the words slightly using common misspellings or similar words (did this for hours!!!). I then work out that the website can detect incorrect words, misspelt words or altered words! So I’m 100% certain my passphrase is correct. I have tried google chrome, safari and explorer. I note that explorer gives a different error: “URIError: The URI to be decoded is not a valid encoding”.
 
I contacted support again. They asked me for a one week window in which my account was created, and the password I used when creating the account. I was not asked for a password when originally creating my account in 2014, so I provided what passwords I used back then in case my memory of the account creating process is incorrect. Again, I hit a road block from support as they’re unable to obtain my wallet!
 
I know my bitcoins are in my wallet (I have the bitcoin address recorded), however I can’t access my wallet! I have checked the bitcoin address a number of times, and I know the bitcoins have not left my wallet! Has anyone here had a similar experience with Blockchain? Is it really that difficult for them to retrieve a wallet ID when providing everything including the bitcoin address? Is there something else I can do to retrieve my bitcoins? It is not a small amount of bitcoins, so I’m trying my best to recover it (and receiving little help from Blockchain support!!). Should I be at loss because the website which stored my wallet changed the login process? It’s extremely frustrating and they are now simply brushing off my requests for further help! Thank you all for your help in advance!
 


 

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